Frequently asked questions
Find answers below to the questions our customers ask us most often.
All our prices are quoted ex VAT and then the VAT is added at the checkout stage.
It depends on what it is but we often get special items in for our trade customers. Just give us a ring with as much information as you can and we’ll do our best.
Orders placed before 12pm Monday to Friday
If orders are placed before lunchtime, we do our very best to send them out on the same day if the items are in stock. Occasionally, when we’re very busy they will be sent out the next day.
Orders placed on Saturday or Sunday
If orders are placed over the weekend they will be sent out on the next working day wherever possible.
Next day delivery
- Our courier will deliver on the next working day, although we cannot guarantee a time.
- First class post should be delivered the next day by Royal Mail but we cannot guarantee this.
Yes, no problem. Just specify the delivery address when prompted during the checkout process.
Yes, of course. Just ring us up to arrange a convenient pick up day and time.
Please click here to see our returns policy.
We are open 8am – 5pm Monday – Thursday and 8am – 4pm on Fridays. We are closed on Saturdays and Sundays.
Just click on the 'My Account' or 'Apply now' button at the top of our homepage and it will take you to a form to fill in and submit to us. Once we have received this and done any required reference checks, we will send you a welcome pack with all your account details and a copy of our catalogue.
Yes, all bona fide businesses with a company registration number will be offered trade discount.
In your welcome pack you will receive instructions on how to sign up online. Once this is done and you have advised us that you’re set up as an online customer, we will link you up so that you can see your trade prices.
Once you have registered as a trade account customer, when you place your order and are choosing your payment method, click ‘Pay on trade account’ and you can add your PO number.
Every order is sent with a customer invoice but should you need a duplicate, please just contact us and we can email you a copy.